Dear Mr. Muller, This week we hired Natural Stone Care to clean and seal the Saltillo tile floors and granite countertops in our home here in Mission Hills. We want you to know we are very pleased with the quick response and quality of work performed by your manager in this area, Josh Robertson. His extremely professional and pleasing personality and attention to detail are outstanding. Because of our experience, you can be sure we will recommend your company whenever we have the opportunity to do so. We hope you will pass a copy of this letter on to Josh. Sincerely, Beverly Kieffer Keck, Rancho Mirage, CA