Dear Mr. Mahler, “I wanted to send you this letter as a follow up and a thank you for the outstanding job that you did on my flooring. As you know, prior to meeting with you, I was given a wide range of explanations as to why after only 18 months, my favorite travertine flooring looked like it was disintegrating. I had 4 other stone care professionals look at my travertine and offer up explanations and solutions. Not only did the explanations not make sense, the solutions ranged from “ there is nothing we can do” to “this is a naturally occurring phase with this type of stone” to “unfortunately, you’re going to need to replace the flooring altogether”.Your company, Natural Stone Care, was the only company who not only had an explanation that made sense, but a solution that satisfied me even prior to seeing the end result.

I am thoroughly and completely satisfied with all aspects of the work that you did. My floor looks and feels better than the day we did the walk through, prior to moving in! I would also like to commend you and your staff. I found them all to be very knowledgeable, professional, polite and friendly.
I have already recommended Natural Stone Care to our builder, as well as many friends and neighbors. If you ever need a reference, please don’t hesitate to call on me.” Very truly yours, Renee M. Carter, Cote De Caza, Ca.